Running diagnostics...
The dashboard connects directly to Intercom's REST API using a bearer token. This provides full access to conversation search, statistics, admin data, tags, and custom attributes.
The Intercom MCP (Model Context Protocol) provides OAuth-authenticated access to Intercom data through Claude AI's platform. It can serve as a backup or complementary data source when:
Current status: MCP data must be pulled through Claude Code conversations and exported. To make it fully automated, Neona would need to register a public Intercom developer app for OAuth access.
To set up OAuth: Register at developers.intercom.com → Create app → Add OAuth redirect URI: https://neona.activelabs.ca/auth/callback → Enter client credentials below.
Comparison of what each data source provides for the dashboard.
| Feature | API Key | MCP (OAuth) |
|---|---|---|
| Conversation search & counts | -- | Yes |
| Statistics (parts, reopens, response time) | -- | Yes |
| Admin/agent data | -- | Yes |
| Tags | -- | Yes |
| Custom attributes (Anfrageart, etc.) | -- | Yes |
| Team data | -- | Yes |
| Fin AI agent data | -- | Yes |
| Bulk pagination (1000s of convos) | -- | Limited |
| Real-time / automated | Yes | Manual only |